Shipping policy

At SCRT NZ, we build forensic-grade signal control and privacy gear engineered to protect your digital sovereignty. We process and dispatch orders rapidly so you can secure your devices without delay.

Processing & Dispatch Timelines

  • Standard Processing: Orders are processed and dispatched within 1–2 business days (Monday through Friday, excluding public holidays).

  • Same-Day Dispatch Target: Orders placed before 2:00 PM NZST on a business day are prioritised for same-day dispatch whenever possible.

Once your package has been scanned into the courier network, you will receive an automated shipping confirmation email with a direct tracking link to monitor delivery.

Delivery Estimates & Courier Partners

We utilize reliable, tracked express network partners to ensure your gear arrives securely.

New Zealand (Domestic)

  • Courier Service: NZ Post Overnight Courier (Tracked).

  • Delivery Window: 1–3 business days following dispatch.

  • Rural Addresses: Please allow an additional 1–2 business days for rural delivery routes.

Australia

  • Courier Service: NZ Post Express, handing over to Australia Post for final delivery.

  • Delivery Window: 10–14 business days from dispatch.

International (Rest of World)

  • Courier Service: NZ Post International Tracked, handing over to your destination country's primary postal network or local courier partner.

  • Delivery Window: Timelines vary by region and local customs processing (typically 7–18 business days).

Shipping Promotions & Bulk Orders

  • Free Shipping Promotions: When active, free shipping offers apply strictly to standard delivery addresses within New Zealand unless explicitly specified otherwise.

  • Bulk & Enterprise Orders: For enterprise orders, bulk hardware procurement, or international wholesale requests, please email hello@scrt.nz for a customized freight quote.

International Customs, Taxes & Import Duties

All international shipments originating from New Zealand are dispatched on a DDU (Delivered Duty Unpaid) basis unless otherwise arranged.

  • Duties & Taxes: Import taxes, VAT, customs duties, and border processing fees levied by your destination country are the sole responsibility of the recipient. SCRT NZ cannot calculate or collect foreign customs fees at checkout.

  • Customs Delays: Customs clearance inspection procedures in the destination country may occasionally cause delivery delays outside of our original estimates.

Notice for United States Orders

  • US Border Regulations: United States Customs and Border Protection (CBP) policies require formal or informal import entry and duty assessment on commercial e-commerce shipments, regardless of value.

  • Recipient Responsibility: As the importer of record, you are responsible for any applicable duties, processing fees, or carrier handling charges levied by US CBP or the postal carrier upon arrival in the US.

Lost, Delayed, or Damaged Shipments

In the rare event that your package is delayed, damaged in transit, or missing:

  1. Inspect Upon Receipt: Check your package immediately upon arrival. For transit damage, take clear photos of the outer box and affected items.

  2. Contact Us Immediately: Email our team at hello@scrt.nz with your order number, tracking information, and photos (if damaged).

  3. Investigation & Resolution: We will launch a priority trace with the carrier on your behalf and ensure a replacement or resolution is issued promptly.

Returns & Exchanges

For details on returning unwanted items or initiating an exchange, please review our comprehensive [Return & Refund Policy].

Shipping Support

For tracking updates or dispatch inquiries, reach out to our team at hello@scrt.nz.