Refund policy

At SCRT NZ, we build forensic-grade privacy and signal control gear designed to give you absolute control over your digital footprint. We are committed to providing you with an exceptional experience, and your complete satisfaction is our priority.

If you are not entirely satisfied with your purchase, we are here to help.

30-Day Return Policy (Change of Mind)

You may return unused items within 30 days from the date of shipment for a refund or store credit.

Return Conditions

To be eligible for a return:

  • Condition: The item must be unused, undamaged, and in the exact condition you received it.

  • Packaging: It must be returned in its original, undamaged packaging with all tags and inserts intact.

  • Proof of Purchase: A valid order number, receipt, or proof of purchase is required.

Please Note: Return shipping costs for change-of-mind returns are the responsibility of the customer and are non-refundable.

Faulty, Damaged, or Incorrect Items

Every SCRT product undergoes strict quality control. However, if your item arrives damaged, defective, or if you received the incorrect product:

  • Cosmetic or Transit Damage: Please report any cosmetic defects or shipping damage within 14 days of delivery.

  • Faulty Items: If an item is defective, contact us immediately. We will cover all shipping costs for returning and replacing verified defective or incorrect products in full accordance with your rights under the New Zealand Consumer Guarantees Act (CGA).

How to Initiate a Return

  1. Submit a Request: Email our team at hello@scrt.nz with your order number, proof of purchase, and the reason for the return. For damaged items, please attach clear photos.

  2. Receive Instructions: Our customer service team will review your request and provide you with detailed instructions and the dedicated return delivery address.

  3. Dispatch Your Package: Securely package your item and send it back following our instructions.

Shipping Guidelines & Recommendations

  • Return Shipping Fees: Except in cases where an item is faulty or shipped in error, you are responsible for paying the return shipping costs.

  • Tracking & Insurance: For items valued at over $100 NZD, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-tracked returned items.

Processing Your Refund

Once your return is received at our facility and inspected:

  1. We will notify you via email regarding the approval or rejection of your refund.

  2. If approved, your refund will be processed promptly to your original method of payment.

  3. Processing times may vary depending on your financial institution or payment provider (typically 3–7 business days).

Questions & Support

If you have any questions regarding your return or the performance of your gear, please reach out to us at hello@scrt.nz.